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VisumHilfe Austria

Privacy Policy (Datenschutzerklärung)

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations (GDPR/DSGVO) and this privacy policy.

Data Controller

The data controller within the meaning of the GDPR is: HumanMadeTech, office@hmtech.at, Erdberger Lände 36, Vienna, Austria.

Data We Collect

  • Account information: email address and name (when you register)
  • Payment information: processed exclusively by Stripe (we do not store card details)
  • Usage data: browser type, language preference (stored locally in your browser)
  • The visa wizard does NOT collect, store, or transmit any personal data
  • Course progress data is stored only in your browser's localStorage and is never transmitted to our servers

Purpose of Data Processing

  • Providing and maintaining our service
  • Managing your user account
  • Processing payments via Stripe
  • Communicating with you about your account or purchases

Legal Basis

  • Contract performance (Art. 6(1)(b) GDPR) — for account and payment processing
  • Legitimate interest (Art. 6(1)(f) GDPR) — for website security and functionality
  • Consent (Art. 6(1)(a) GDPR) — for optional cookies

Data Retention

We retain your account data for as long as your account is active. Payment records are retained for 7 years as required by Austrian tax law (BAO § 132). You can request deletion of your account at any time.

Third-Party Processors

  • Stripe (payment processing) — stripe.com/privacy
  • Hostinger (web hosting) — hostinger.com/privacy
  • YouTube/Google (embedded course videos) — policies.google.com/privacy

Your Rights Under GDPR

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to withdraw consent at any time

Right to Lodge a Complaint

You have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde), Barichgasse 40-42, 1030 Wien, dsb@dsb.gv.at, dsb.gv.at

Cookies

We use only essential cookies necessary for the functioning of the website (e.g., authentication tokens, language preference). We do not use tracking or advertising cookies. You can manage cookie settings through the cookie consent banner.